Information for Technical Staff or Systems Administrators
Discus uses a proxy service to facilitate access to the collection of online resources from the Discus portal site. If your institution is using filtering software to regulate Internet access, you will need to add the domain name of the Discus proxy server to the trust list in order to allow your users to access the online resources. Please add the following domain [ scsl.idm.oclc.org ] to your trust lists.
The resources provided by the Discus program allow students and educators to email useful content to themselves or others. If your school district or private school blocks email messages coming from unknown domains, please consider allowing the following email domains as well as allowing "noreply" messages. These are used by the companies that provide the Discus resources to South Carolina institutions. Allowing students and educators to receive email from these domains enables them to use the Discus resources more effectively.
Database Vendor Sites for Technical Support
- Phone support: (800) 621-3900, ext. 7160
- Technical Support Submission Form
- Phone support: (800) 758-5995
- Email support
- News, FAQs, tutorials, training resources, and more: EBSCO Support Site.
Facts on File (Infobase Learning)
ProQuest (for CultureGrams)
- Phone support: (800) 889-3358
- Email support
- Chat support
- Submit a support case
- Technical requirements
- Supported browsers
Britannica Read Aloud Technology
Britannica's Read Aloud feature, which allows users to click a button and hear a paragraph of text read out loud, is provided to all users at the elementary level. System administrators should be given the following information regarding the technical requirements for the Read Aloud feature.
- The following Internet access must be allowed:
tts.eb.com 3600 IN A 22.214.171.124 Port 8080
tts.eb.com 3600 IN A 126.96.36.199 Port 8080
- Computer plug-in Adobe Flash Player version 10.0 or higher.
Download Flash Player for free.
For further information, please contact Britannica Technical Support at (800) 621-3900 x7160 or firstname.lastname@example.org
LearningExpress Library Courses
Computer skills courses in LearningExpress Library include video streaming. Access to port 1120 must be enabled for successful use of the video stream. The computer skills courses also require Adobe Flash Player 8 or higher. For further information, please contact Customer Support.